Frequently Asked Questions

How early should I arrive for my appointment?

You should arrive a minimum of 15 minutes prior to your scheduled appointment time. Please be aware that arriving late will determine the length of your services. Your service may end as scheduled so the next guest may begin on time.

 

What is common practice for tipping?

It is appreciated, most people tip from 10% to 20%. You may tip your therapist or stylist in their rooms or at their stations, or we can accept tips when you check out. Gratuities of 20% will be added to group bookings.

 

Can I bring my cell phone with me?

Yes, we certainly understand the need for cell phones. However, we do ask that you place them on vibrate. This helps us provide and maintain a relaxing atmosphere for all our clients.

 

Are children allowed?

We at the French Door love your children but we would appreciate you not bringing them unless they are receiving a service. This allows the spa to provide the relaxation our clients need. Thank you for your cooperation.

If I am coming for a Half Day or Full Day what do I need to bring with me?

Just your self, we will provide a locker for your possessions, a robe and slippers for your day at the Spa.

What is your Cancellation Policy?

Your appointments are very important to the team members of The French Door. The appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary and life can be a little unpredictable. Therefore, we respectfully request that you provide us with at least 24 hours notice of cancellation. Appointments not cancelled within 24 hours will be charged 50% of the service(s)No shows will be charged 100% of the service(s). We require a 25% deposit or gift card number when booking any appointment(s) over one hour, first time guests and after last minute cancellations.

Massage

Which massage session is considered a full body massage?

An hour or more is considered a full body massage.

What should I expect during my first massage therapy visit?

You will fill out our massage form, which is more like a health form. It is important to list all health concerns and medications so the therapist can adapt the session to your specific needs without doing any harm. It is also important to list any allergies so the therapist is aware if he/she needs to use a different oil or lotion during the session. Any forms over a year have to be renewed.

Do I have to be completely undressed?

You should undress to the level you are comfortable. For a full body massage, most get completely undressed. However, if you will be more comfortable during the session if you leave your underwear on, that's fine.

Can I ask my therapist to adjust for my comfort levels?

Please do. This is your treatment. Discuss with your therapist about pressure and technique.

How many weeks do you have to be in order to get a prenatal massage?

Our massage therapists can take care of you after 18 weeks into your pregnancy.

I purchased a massage package, can I separate them and give them to different people?

Massage packages are for one person only. They expire a year from date of purchase.

Nails

What is the difference between gel polish and regular polish?

Gel is more durable polish that is cured under a UV/LED light. It is instantly dry and can last up to two weeks without chipping.

What is a Shellac Manicure?

Shellac is a brand of gel polish we offer that is applied after having your cuticles trimmed, nails filed and buffed, and is followed by an exfoliating sugar scrub, hot towels, and a relaxing shea butter massage.

What is SNS?

SNS is a colored dipping powder that has a similar durability as acrylic but is not as harsh on the nail bed. Generally, you have them soaked off with each visit, which is similar to the removal of gel polish. Infused with calcium and vitamins, it actually helps strengthen the nail and keep it from breaking. It is a little thicker than gel polish, but it can also last up to three weeks.

What is the difference in the SNS and the acrylics?

Acrylic is applied with a combined powder and liquid solution and is built onto the natural nail as an overlay, or you can apply tips and build onto those for extended length and desired shape. It is recommended that clients get a fill-in between two and three weeks, depending on how fast their nails grow.

Can you add tips with SNS?

Yes, you can. Many guest who have extremely short nails actually like to get tips put on until their natural nails grow out long enough to where they do not need them any more. 

Should I get a manicure/pedicure if I have a nail fungus?

We recommend that you come in and have a client consultation to determine the severity of the fungus before we agree to do the service. This is because some situations may require medical attention.